Warranty

EQUU

WARRANTY POLICY
Equustek Solutions Inc. warrants all communication controller products against defects in workmanship for five years from the date of purchase.  This only applies to the first end-user and applies only to products that Equustek has been paid for.  If the product fails to work properly during the warranty period due to a defect in materials or workmanship, Equustek will either repair or replace it at no charge for labor or materials.  Replacement units can be provided on an exchange basis, and will either be new or reconditioned units.

Proof of Purchase

To obtain warranty service, proof of purchase and payment may be required.  If you have to make a warranty claim include a copy of your original receipt or bill of sale showing the date of purchase, and the name of the dealer, distributor or O.E.M. from whom you purchased the product.

To Obtain Warranty Service

Telephone, fax or email us to request a Return Material Authorization (RMA) number.  Upon receipt of the RMA, ship the unit prepaid direct to our nearest repair center.    We may require a purchase order in case of extra costs.  Return shipping will be either C.O.D or prepaid.

Shipping the Product

Carefully pack and send prepaid and adequately insured.  Include information on the fault, proof of warranty coverage and the RMA number provided.

Warranty Limitations

This warranty covers only defects in material and workmanship on products purchased from Equustek and does not cover defects caused by improper use, abuse, accident, act-of-God, or alteration, modification, or improper return shipping, inadequate packaging or shipping damage.

Repair or Replacement is Your Only Remedy.

Your only remedy under this warranty is the repair or replacement of your Equustek product as described above.

Equustek will not be liable for any incidental or consequential damages resulting from your use of, or inability to use your Equustek Communications Controller.

IMPORTANT:   This warranty gives you specific legal rights.  Your may also have other legal rights which may vary from place to place. If a warranty problem is not handled to your satisfaction, please contact Equustek directly.

Warranty Application:

The warranty Application is voluntary and does not affect your ability to expect satisfaction.  However, by filling out the attached form, you will be allowed access to certain features on EQUUSTEK’s website that are not available to non-registrants.